News
Anima is now LIVE.
You will be able to submit an Anima request instead of calling or waiting for the 8am rush.
Anima is the new and fastest way to get the care you need. Anima is our new online service which helps you access the help and advice you need at the right time, in the right place, with the right person.
To register, please click on the banner above. For further information, please click here.
Here are some of the reasons why we think Anima is a good choice for our patients:
- Easy and simple for patients to use.
- More ways for patients to request appointments.
- All multiple-choice questions and no lengthy free text or medical jargon
- Allow patients to track their request.
- Patients can be sent a link to the most appropriate appointment.
- Patients will receive a text message and/or email to update them with the progress of their request/concern.
- No need to discuss any medical condition over the phone or in a crowded waiting room.
How it works
If you have a healthcare concern or need to contact the Practice for any medical reason, click on the Anima option on the website and follow the instructions. Fill out the online form, which asks multiple choice questions, like those a clinician would ask during an appointment. Anima requests are then reviewed and processed deciding on the right care for you. We aim to respond to every Anima request within two working days.
How to log in to Anima
Anima does require a login; however, you can use your NHS login if you have one already or use the NHS app.
The advantages of having a login allows the patient to check their request, see the status and allows us to send more confidential information in response if needed. Anima will also send you a text message and an email to tell you that we have responded so you can log in to see the response.
For patients without an email, our dedicated reception and administration team can create an account for you. Simply call into practice for this to be completed. This means, any telephone requests are processed by the practice in the same way an online request is.
What about my data?
Anima has been approved by NHS Digital to be used by your GP Practice and the other systems involved in your care. The NHS has a lengthy assurance process to make sure we meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care. Your data is stored and sent securely using industry best practices, and we only collect the data that is necessary to allow your GP Practice to provide you with care.
Is my Data Safe?
Some concerns have been raised regarding the misleading Anima Privacy Policy as this policy currently includes information regarding the website and the patient application. Separate Privacy Policies will be issued soon.
We have been reassured by Anima that their servers are based in the UK, all data is stored in the UK and encrypted both at rest and in transit. All data will remain UK based as they expand the company as well. Anima has been approved for use by the NHS and uses the same infrastructure as the NHS app.
The Privacy Policy does contain sections where it mentions disclosing information to other providers in different countries, but this is all related to users of the website, not the application. The website is targeting general audiences who want to learn about them as a company, Practice Managers, GPs, other NHS members, overseas clinics, etc. These sections of the Privacy Policy apply to practice details, for example the practice email address if it was entered it into their website requesting further information about their services. The practice email address might then be forwarded onto another company for marketing purposes. Anima have confirmed therefore this does not apply to patients as they will be using the application only.
FAQs
Will patients with less symptoms be put to the bottom of the appointment list and not seen until days later?
No, but with 7,000 patients, clinical triage is imperative. All requests will be looked at by a Clinician and the level of care decided at that point. This means that patients will be seen at the right time and by the right person, meaning it may not be the same day.
How soon will I hear back?
We aim to respond to all medical queries the same day where possible, for less urgent requests this may be within two working days.
Administration responses will depend on the individual request.
You can check your request status by accessing your Anima dashboard.
What happens if I can’t access the internet or don’t feel confident using it?
Our reception team are always happy to help where possible. The receptionists are able to submit requests on your behalf.
Our Care Coordinator will help if you need your confidence boosting with using the system.
If internet access is the problem, we may be able to supply you with free data provided by the Data Bank. Just let us know where we can help.
Can I still use Anima if I don’t have a mobile phone?
Yes! During your sign-up process, we will ask for both a mobile phone number and an email address. This is so we can let you know when your Doctor has made a decision regarding the request you have submitted.
Don’t worry if you do not have a mobile phone, we will simply use your email address to notify you. If you don’t have an email address, we will telephone you on your landline.
I share my email address with my partner or relative, can we use the same account?
Ideally all patients will have their own email address, this helps with patient verification and ensures any information sent via the GP is secure.
However, one user can register and then add another user’s details as their dependant. This means the primary user will be able to submit an Anima request on behalf of their dependant.
Is there an App for Anima
Not at the moment, but Anima are hopeful it wont be long until there is an app available.
Why have GPs changed to Anima?
GP practices are experiencing significant strain with a declining number of GPs and an ever-increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place at the right time means that patient care and user experience is improved. This is also reducing the pressure on practices, thus allowing GPs to spend their time where it is most needed, with their patients!
The idea behind a total digital triage is also to avoid the 8am rush, which has become a problem for many. This approach is supported and encouraged by NHS England, who have strongly advised all GP practices to consider this model.
Can I contact Anima directly?
Yes! You could send an email to Anima’s support team at support@animahealth.com if you encounter any troubles using the website.
REGISTERING WITH THE PRACTICE
If you wish to register with Manor Field Surgery, registration forms can be collected from our reception. Please try to avoid the busy times before 11am to keep your waiting time to a minimum.
Registration forms and other required documents can also be printed off and handed in to our receptionists
New Patient Registration Form (required for all patients)
Additional New Patient Forms (adults and children over 13)
Additional New Patient Form (children under 13)
Please ensure the documents are fully completed to avoid any delays to your registration.
JOIN OUR PATIENT PARTICIPATION GROUP
To help us improve the services we provide we have a Patient Participation Group where members help us with patient opinions and gives us fresh ideas on how to improve. The group usually meets every three months.
If you are interested in joining the group, please speak to a member of staff or complete the forms available here.
SUPPORT YOUR SURGERY
GP Practices and patients have faced an extremely challenging time during the ongoing Covid-19 pandemic.
Please take a minute to read the GP Access Poster and sign BMA's petition to show your support.
Why are GPs needing to work differently
COVID-19 VACCINE
Please click here for information relating to the Covid vaccine.
SOCIAL MEDIA
The practice has become increasingly aware of the use of Facebook and other Social Media platforms by patients as a means of them expressing their views regarding Manor Field Surgery.
Due to patient confidentiality, the practice is not in a position to respond to such posts, nor clarify exactly what happened and the rationale for clinical decisions. Once a post has been put online, it is almost impossible to remove and defamation laws are equally applicable to social media.
We welcome the views of patients to enable us to improve the service we deliver, but request that all feedback to the practice are made via the appropriate mechanisms.
RotherHive
NHS Rotherham CCG has launched an online Mental Health and wellbeing platform - ROTHERHIVE.
RotherHive has been developed by the NHS Rotherham CCG to provide a range of verified practical advice and accurate contact details for local, national and online mental health and wellbeing services for adults in Rotherham.
Click here to access the platform.
OTC Products Available to Buy for Self Care
Third party ordering of repeat prescriptions on behalf of patients
We NO LONGER accept any repeat prescription requests from community pharmacies on behalf of patients.
Patients (or their carer, nominated family member/friend) will have to order repeat prescriptions directly from the surgery themselves.
Collections of prescriptions from the practice by community pharmacies on behalf of patients will not be affected.
The 23 practices made/making this change, with full support of NHS Rotherham CCG, have carefully considered all options, engaged extensively with key stakeholders (patients, carers, patient participation groups and voluntary groups).
Home
Anima is now LIVE.
You will be able to submit an Anima request instead of calling or waiting for the 8am rush.
Anima is the new and fastest way to get the care you need. Anima is our new online service which helps you access the help and advice you need at the right time, in the right place, with the right person.
To register, please click on the banner above. For further information, please click here.
Welcome
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Access
The surgery operates from a two-storey building with access for wheelchair users. Our staff will always be happy to help patients with mobility problems.
Summary Care Record
Access your Summary Care Record
(Read more about Summary Care Record)
Information Sharing
This practice may supply personal health data to comply with its legal obligations from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.
How we use your information leaflet
Sharing your medical record - a quick start guide
Choosing which organisations can view your record
Call Recording
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018. Calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
- Protect the interests of both parties
- Help improve Practice performance and best practice
- Help protect Practice staff from abusive or nuisance calls
- Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it
- Establish the facts and assist in the resolution of any medico-legal claims made against the practice or its clinicians
- A call recording may also be used as evidence in the event that an employee's telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee's manager, to be investigated as per the Practice Disciplinary Policy.
.png "Veteran Friendly Practice")
We, at Manor Field Surgery are proud to be an accredited Veteran Friendly GP practice and to support our veteran community.
As a Veteran Friendly GP Practice we:
- Have a clinical lead for veteran health, Dr Ekladious, who is supported by the whole practice to improve veteran health services.
- Ask patients ‘Have you served in the Armed Forces?’ to help identify veteran patients and code them on our system.
- Support veteran patients to access dedicated health services.
- Undertake regular training and development to meet the health commitments of the Armed Forces Covenant and better understand the needs of veteran patients.
If you’re a veteran patient, please let us know that you have served so that we can make sure that we understand your health needs.
For further details click here
A top tips leaflet for veterans is available here
Opening Times
Opening Times
Our reception hours are 08:00 - 18:30 Monday to Friday.
GP consultations are held at the following times:
| Morning | Afternoon | |
| Monday | 08:30 - 11:45 | 15:00 - 17:30 |
| Tuesday | 08:30 - 11:45 | 15:00 - 17:30 |
| Wednesday | 08:00 - 11:45 | 15:00 - 17:30 |
| Thursday | 08:30 - 11:45 | 15:00 - 17:30 |
| Friday | 08:00 - 11:45 | 15:00 - 17:30 |
| Weekend | closed | closed |
Extended Access Hub Cover
Weekdays 6.30 pm until 8 pm and weekend mornings there are routine GP, ANP, Nurse and Health Care Assistant appointments available at hubs based at Broom Lane, Kimberworth Park, Dinnington and Dalton.
Please ask our receptionists for more details.
Please note the practice is closed once a month on a Thursday from 12:00 for training purposes.
Contact Details
Online Services
