Dr Oo

1948 – 2025

It is with great sadness to inform you that our previous GP Partner, Dr Oo has passed away on Saturday 25^th January after a short illness.  Dr Oo joined the practice in July 1988 and many of our patients will remember him with great fondness.  We here at the Bedwell Medical Centre will miss him very much and our deepest sympathy and thoughts are with this family as this sad time.

NHS Choices

We would love to hear what you have to say about us, whether it is regarding the services we provide for you, about our staff, the care you have received or our facilities etc.

For example;

• if you feel we have done something particularly well for you
• if you feel you have received good or exceptional care from one (or more) of our staff members
• if you feel that we have assisted you in any enquiry you may have had

please go to NHS Choices website, click on link below, and leave us a review

• https://www.nhs.uk/Services/GP/LeaveReview/DefaultView.aspx?id=37514

WELCOME       

TO THE BEDWELL & ROEBUCK SURGERY

WE ARE ACCEPTING NEW PATIENTSR .

CLICK HERE TO REGISTER WITH US

Here at Bedwell Medical Centre and Roebuck Surgery our priority is, and always will be, to provide the best possible healthcare for our patients.

We aim to ensure services are easily accessible, efficient and responsive to our patient needs. We encourage your views and suggestions about the services offered by the practice. We welcome feedback and will always carefully consider any suggestions you have for improvement. We have a ‘You Said, We Did’ board displayed at our main surgery; Bedwell.

It is our duty to maintain a pleasant, safe and efficient working environment for our staff and as such we enforce a Zero Tolerance Policy. For more information on this please see our ‘Zero Tolerance’ Section.

IF YOU HAVE BEEN IN CONTACT WITH SUSPECTED OR CONFIRMED CLADE 1MPOX OR TRAVELLED TO THE BELOW 12 COUNTRIES, PLEASE DO NOT VISIT THE SURGERY.  PLEASE BOOK A TELEPHONE APPOINTMENT.

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Please note Saturday morning surgery at the Bedwell Medical Centre is for pre-booked appointments only.  Prescriptions can be collected on a Saturday, but only if they are ready.  Unfortunately no new prescriptions or any prescription queries can be dealt with on Saturdays and will have to wait until Monday morning to be rectified.  Also on Saturdays the telephone lines will continue to transfer to the 'out of hours' service until Monday morning 8am. 

NOTE: Telephone lines open at 8am, surgery doors open at 8.30am.

Opening Times

Bedwell Medical Centre 

NOTE: Please be aware that there is no telephone service on a Saturday morning.
  

Roebuck Surgery

When We Are Closed

Bedwell Medical Centre - Telephone 01438 311130

Roebuck Surgery - Telephone 01438 314519

If your problem is not urgent please try to wait until normal surgery hours and avoid using the emergency service.

You should ring your own surgery number and you will be connected to the Primary Care Out of Hours Service. The receptionist will take all your details. They will also require a short description of your problem. These questions are to judge the urgency of your condition. The receptionists are fully trained to do a difficult job well, so please provide the information requested. You will either be put straight through to the duty doctor, or, if they are busy, they will phone you back as quickly as possible.

The doctor will make an assessment of your problem and decide on the best course of action. This may well be telephone advice. If a consultation is needed you may be asked to attend one of the out-of-hours centres. If the patient is bed-bound or so severely ill they cannot travel, a home visit may be appropriate.

Please remember it is the doctor's responsibility to judge whether you need advice or to be seen. They also decide whether a consultation, if needed, is better done in an out of hours centre or at home. It is not your right to have a home visit.

The details of your consultation with the Primary Care Out of Hours Service will be faxed back to your own doctor first thing the following working day.

Please remember to always telephone the Primary Care Out of Hours Service before attending the out-of-hours centre as patients presenting without prior arrangement may not be seen.  The Primary Care Out of Hours Service is located at Lister Hospital near the accident and emergency department.  The Service covers from 6.30pm to 8.00am weekdays and 24 hours weekends and Bank Holidays.

Extended Access Service

The Extended Access Service provides additional appointments with GP's and Allied Health Professionals in the evenings, weekends and bank holidays. Monday-Friday 18.30 to 20.00, Saturday 09.00 to 12.30 and Sun 09.00 to 12.00. These appointments can be booked via Reception.

NHS 111 Service

NHS 111 is a service that has been introduced in Hertfordshire to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

Click here for more information

Accident & Emergency V’s NHS 111

Did you Know? - If a patient attends the Accident & Emergency Service and does not stay to be seen - because the wait is so long - there is a charge to the NHS for this ‘booking in’ of around £80 per visit.

Did you Know? - If your problem is an emergency or not – You can telephone 111 (NHS 111) and your medical problem will be triaged - You will be directed to the appropriate medical service – this could be an ambulance, a visit to the Out of Hours doctor or you may be advised to attend A+E.

Ring NHS 111 and have your medical problem Triaged. Do not wait hours in the A+E Department when you don’t need to be there.