Dr Honey’s Retirement

Dear Patients,

Doctor Susan Honey will be retiring on August 31st after more than 30 years providing healthcare in the local community. Doctor Honey and her team at Woodfield Road Surgery have worked hard during these years to provide the highest level of patient care and maximise the services we are able to provide while maintaining the values of a small family GP Practice. It is Doctor Honey’s fervent wish that the Practice should continue to flourish along these lines once she retires.

To this end, Doctor Honey has been working with the partners at Paddington Green Health Centre, Doctor Melinda Crème, Doctor Rishi Chopra and Doctor Imogen Brunner, on a succession plan that will enable Woodfield Road Surgery to continue to run this way after her retirement, from the same building and with the same reception staff and administration team in place. All parties are agreed and are happy to announce that the GPs at Paddington Green will take over the Practice on September 1st 2022

This is the perfect solution for Woodfield Road as both practices share the same commitment to quality of care and are proud to have been providing this in the heart of the local community for many years. Both practices have current CQC ‘Good’ ratings and are members of the Regent Health primary care network. As we are neighbours our practices and patients experience similar challenges in terms of environmental health issues and access to healthcare. We also share the same local, hospital and community services. By having the same GPs overseeing both sites we will be in a position not only to continue to offer an efficient and high quality service, increase service provision and capacity but also gain a better insight into what is working well in our area and have a bigger voice to influence change where needed.

We appreciate your continued support and the feedback we receive from our patients; your views are very important to us. If you would like to offer us feedback or have any specific queries, please contact the practice: -

The Practice Managers

Woodfield Road Surgery

7E Woodfield Road

London W9 3XZ

woodfieldroadsurgery.wpct@nhs.net

Here are some of the Q&As from our Patient engagement meeting in January which you may find helpful.

Will we be able to choose which GP we are registered with or will we be allocated a GP?

You will be allocated a GP but can see any of the GPs at the Practice.

Will we have to go to Paddington Green for our appointments?

No. You will still be seen at Woodfield Road Surgery. We will not be merging patient lists.

Will the appointment system change?

The appointment system will remain the same.

Are the staff staying?

Yes. There will be no change to the staff at Woodfield Road Surgery.

Will there be a new phone number?

No, you will still contact the Practice at the same way, either by telephone or email.

 

 

Please be aware the 111 service is currently under extreme  pressure in our area. GP surgeries  are open as normal, except on weekends and bank holidays.

If you need non-covid medical help this weekend, please call your practice at any time - you will be advised of the extended hours GP service for your area.  

If you have COVID symptoms, please go to www.111.nhs.uk   or call 111. In a  emergency, you should dial 999 as usual. Thank you for supporting the NHS.

For a routine appointment at this practice, please call back on Monday or fill out the Patchs form on our website to receive a response within 2 working days.

Covid-19 Patient Safety:

We are following strict infection control guidelines to protect patients and staff. All contact should be made initially by phone.

You may contact us on the usual number 020 7266 1449.

Pride in Practice Gold Award

At Woodfield Road Surgery we have been working on and have completed the Pride in Practice quality assurance programme. We are proud to announce that we achieved Gold standard were awarded a plaque by the LGBT foundation. 

Register for online services to order repeat prescriptions, make appointments and view your test results.

If You Need urgent but non emergency help when the Woodfield Road Surgery is closed

If you have an urgent medical problem between 6.30pm and 8am which cannot wait until the surgery re-opens please call the NHS 111 Service by dialling 111. (NHS 111 is free to call from both landlines and mobiles.)

When you call the NHS 111 Service you will be asked some questions about your symptoms and then be directed to the appropriate local service for help.

If, for any reason, you are unable to access NHS 111 by dialling 111, please call 020 8962 7777. Calls to this number are charged at your network's standard rates.

Your Electronic Record and Sharing of Information

Woodfield Road Surgery Whole Systems integrated Care(WSIC) Fair Processing Notice (Issued on 30/06/2017) - To Read Fair Processing Notice please click on the link below:

How We Use Your Information 

For further information please refer to the leaflet

Leaflet - Sharing your information to Improve Care  

"Opt-Out" Forms

http://integration.healthiernorthwestlondon.nhs.uk/informatics/information_sharing

All staff at Woodfield Road Surgery have been trained to understand how your data maybe shared and can assist you if you have further questions. You patients partnership (PPG) have worked with the practice over the last 18 months to ensure that the systems we are using follow best practice.

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SystmOnline - Online access for patients

Patients are now able to order repeat prescriptions, book appointments and look at their summary care record online.

To register for this service you need to bring in photographic identification which includes your name, date of birth and address. If your ID does not include your address you will also need to bring in a current utility bill (dated within the last 3 months) which shows your name and address.

Once your ID has been checked the admin team can register you for online access and issue you with a username and password.

 

Friends & Family Test

As from 1st December 2014, all GP practices were required to undertake the NHS Friends & Family Test (FFT). The Friends & Family Test is a tool which allows patients to feedback on their experience and in turn this can be used to develop and improve services provided. The surgery has always welcomed patient's feedback and comments and would be grateful if you would spare just one minute to complete the FFT question and provide the reason behind your answer. To access the Friends & Family Test you need to click on the FFT icon which is located to the right of the screen under "Have your say".

  

Pre-bookable Evening & Weekend Appointments Now Available

If you need to see a GP when we are closed, you can book appointments at the following surgeries.  You can call us to book an appointment at these surgeries or call the 111 service, who can also book these appointments for you.  Please note that these surgeries do not offer walk-in appointments.

Central/North Westminster

The Westbourne Green Surgery
Health at the Stowe
260 Harrow Road
London W2 5ES

Extended appointment times:
Monday to Friday: 6.30pm-8pm
Saturday and Sunday: 12noon-8pm

Bus: 18, 36
Tube: Royal Oak (5 minutes walk), Warwick Avenue, Edgware Road (each 15 minute walks)

South Westminster

Pimlico Health at the Marven
46-50 Lupus Street
SW1V 3EB

Extended appointment times:
Monday to Friday: 6.30pm-8pm
Saturday and Sunday: 10am-6pm

Bus: 24, C10
Tube: Pimlico

Central Westminster

Connaught Square
41 Connaught Square
W2 2HL

Extended appointment times:
Monday to Friday: 6.30pm-8pm
Saturday and Sunday: 8am-4pm

Bus: 6, 7, 13, 16, 18, 23, 36, 94, 414
Tube: Marble Arch, Edgware Road, Paddington (District/Hammersmith and City Line)

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

 

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page . Find out more

 

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

 

Opening Times

 

	Morning	Afternoon
Monday	08:00 - 13:00	13:00 - 18:30
Tuesday	08:00 - 13:00	13:00 - 18:30
Wednesday	08:00 - 13:00	13.00 - 18.30
Thursday	08:00 - 13:00	13:00 - 18:00
Friday	08:00 - 13:00	13:00 - 18:30
Weekend	closed	closed

 

A receptionist is available via the telephone or you may visit the surgery during the above hours to make appointments or to register.

The surgery is closed on weekends and bank holidays.