Burnbank Medical Centre

Online Ordering of Prescriptions

We are changing the way that you order prescriptions online.  From February 2024, this will be the only way to order medication online. 

To register for this service, please email rbbmc@lanarkshire.scot.nhs.uk and provide your name, DOB, email address and mobile telephone number.

Following this, you will receive an email from patient services with the information you require to set up your account.

If you have any problems with this, please speak with a member of staff.

When Making An appointment

Our reception staff will ask you for a brief description of the issue that you have, this is to ensure that they are booking you in with the best person to help you with your condition. We have a diverse mix of staff who can help.

HGV, PSV Medicals

HGV, PSV Medicals etc are currently not provided by the practice.  Please source an alternative private provider via an internet search.

Appointment Cancellation Line (24 hours)

We have introduced a 24 hour appointment cancellation line.  The number is (01698) 456623.  This is an automated service.

VIDEO CONSULTATIONS

Our Doctors may consult with you via your computer using a system called - NEAR ME - please use this link  https://nhsattend.vc/nhslanarkshire-burnbank-medical-centre

Welcome to Burnbank Medical Centre

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

SEEING THE RIGHT PERSON AT THE RIGHT TIME

There are a lot of situations where a face to face appointment with the doctor is not required as your problem can be dealt with more appropriately in another way:

You may not always need to see a GP to deal with your problem. Indeed, many problems may improve with time and simple remedies. Sore throats and coughs, for example, can be expected to last over a week, as long as you are not becoming more ill or breathless. There is good information available on the internet via NHS Inform https://www.nhsinform.scot/  or call 0800 224488 (8am – 10pm).

• For common ailments such as coughs, colds, 'flu', sore throats,cold sores, nasal congestion, hay fever, back ache, athlete's foot, constipation, period pain, thrush, threadworms and warts or verrucae, your community pharmacy can give you advice. Your pharmacist can give you medicine on the NHS without you having to pay for it under the minor ailements scheme.
• NHS 24 111 offer telephone health advice and an information service where you can talk confidentially to nurses or health information advisers
• If you suffer from an exacerbation of a chronic disease i.e. an illness that cannot be cured but symptoms can be treated such as asthma, COPD or diabetes, the practice nurses can help you manage your symptoms.
• Emergency contraception is available at most of the community pharmacies in Hamilton and Blantyre. The Practice Nurse and Practice Pharmacists can offer advice on stopping smoking or you can refer yourself directly for smoking cessation
• The family child nurses at Udston Hospital can offer support and advice for new mothers and problems with babies and small children
• For dental problems, you should see a dentist. If you are not registered with a dentist, contact our Community Primary Care Department  on 01236 707711

COMMUNITY PHARMACISTS operate a MINOR AILMENTS service for children, over 60s and patients in receipt of certain benefits. This covers advice and free treatment (if needed) for a variety of minor illnesses and complaints such as acne, athlete’s foot, backache, cold sores, constipation, cough, diarrhoea, earache, eczema and allergies, haemorrhoids (piles), hayfever, headache, head lice, indigestion, mouth ulcers, nasal congestion, pain, period pain, thrush, sore throat, threadworms, warts and verrucae.

FOR EYE PROBLEMS YOUR FIRST PORT OF CALL SHOULD BE THE OPTOMETRIST 

An OPTOMETRIST. is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

Many optometrists are part of the Lanarkshire Eye-health Network Scheme (LENS) including

• The Optical Factory 01698 458005
• Specsavers 01698 891565
• Boots Opticians 01698 281704
• As part of LENS they can offer an appointment and assessment service for any concerns you may have with the health of your eyes or eye injuries including: red eye, sore eye, deterioration of eyesight or any other disturbance of eyesight.

ALWAYS CALL 999 IF SOMEOME IS SERIOUSLY ILL OR INJURED AND THEIR LIFE IS AT RISK.

Opening Times

The practice offers an early morning surgery every Friday from 7.30am. Please contact reception for further details.