FLU APPOINTMENTS - IMPORTANT

If you have an appointment for a flu vaccine, it is important that you read the following information as our clinics will be run differently this year: 

• If you have a new continuous cough, a fever or a change in your usual sense of smell or taste, GO HOME and check the NHS website for what to do

• Tell the nurse if:

• you have had a previous severe reaction to the flu immunisation 

• you have any allergies – in particular to eggs or antibiotics or latex
• You may be pregnant
• You are taking any of the following medications – Steroid tablets, Warfarin, Immunosuppressants, chemotherapy

• This appointment is for your flu vaccine only

• Ensure that you wear your face covering / mask whilst in the building

• Do not touch anything, and if possible remain standing for your vaccination

• Please use the hand sanitiser

• Take your coat off and ensure your arm to be injected is exposed (this doesn’t apply to children having the nasal vacc)

• Stay 2 metres apart from other patients

• After your vaccine you may get a mild fever, slight muscle aches or a sore arm for a day or two, have a look on the NHS website for more information

Flu Clinics

Flu clinics are now on the system, if you are eligible book online if you can, if you need to telephone to make your appointment you should avoid 8-9am and 12-2pm.

The clinics will be run differently this year, please note:

• There will be separate clinics for over 65’s, under 65’s who are in an at risk group and children who are eligible to be vaccinated at the surgery
• You should attend alone wherever possible
• DO NOT ATTEND IF YOU ARE UNWELL OR HAVE COVID SYMPTOMS
• You should bring a face covering with you to your appointment
• There will be no seating available, and you will remain standing for your vaccination – let us know if you will find this difficult
• Wear loose clothing and have your arm exposed when you enter the nurses room
• Wash hands regularly / use hand sanitiser
• The flu clinics will be strictly for flu vaccines only, if you are due for anything else you will need to make an appointment in a normal clinic where your flu vaccine will be given at the same time, try to attend the surgery as little as possible
• We will have flu clinics at all three sites at a variety of times Monday to Friday, remember to stay 2 metres apart from other patients, and if the weather is inclement, bring an umbrella as it is likely there will be queues.
• Ensure you know which site your appointment has been booked at, if it is at St Peters Centre, it will be in the Health Education Suite if your appointment is for flu vaccination only, not in the normal practice premises.  The Health Education Suite is on the 1st Floor in the St Peters Centre
• There is a suggestion that all those aged 50 and over will be vaccinated – at the moment we are not aware of whether this will occur, or how, so if you are aged 50-64 and not in an at risk group, do not contact us at this stage

Newsletter

Please have a look at our most recent newsletter:

Patient Newsletter September 2020

Electronic Prescribing

Until recently we have only been able to prescribe prescriptions electronically if you have a nominated pharmacy. This is changing so that almost all prescriptions will be prescribed electronically. YOU WILL NO LONGER RECEIVE A PAPER PRESCRIPTION. You will be able to call at the pharmacy for your prescription, but you will need your NHS number – we can send this to you by text message – please ensure we have an up to date mobile number on your medical record. More information is available at https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/electronic-prescription-service/ . If you don’t have a nominated pharmacy, we would encourage you to nominate one now

August Bank Holiday

We will be closed on Monday 31st August, please allow plenty of time to order your regular medication, if you have an urgent medical need whilst we are closed call 111, Tuesday 1st September is likely to be a very busy day for us, please bear with us. 

Video Consultations

Many of our consultations at the moment are conducted by video call, here is a handy guide on how to get the most out of these consultations

Video Consultations Guide for Patients

Are you an unpaid carer?

If you are, or if you have a carer, have a look at the attachment below for more advice and help

Carers Link Lancashire - QR Code

Newsletter

Please read our latest newsletter:

Patient Newsletter July 2020

Patient Participation Group (PPG)

We are hoping to restart our PPG meetings virtually, please contact helen.harrison2@nhs.net if you would like to be involved.

Face Masks / coverings

Please bring a face mask / covering if you are asked to attend the surgery, more information is available at https://www.keepsafe.org.uk/mask

Do you need support with your mental health?

If you need support with your mental health, have a look at:

https://www.bigwhitewall.com/

Big White Wall (BWW) is a digital mental health support service which is available online, 24/7, and is completely anonymous so you can express yourself freely and openly. Professionally trained Wall Guides monitor the community to ensure the safety and anonymity of all members. In addition to BWW’s online community, you will have access to a wealth of useful resources and can work through tailored self-help courses covering topics such as anxiety, sleep, weight management, depression and many more.

Spinal drop in clinics

Spinal drop in clinics have now ceased operation, although the service is still running you will need to be referred, if you feel that you require advice or help for a musculoskeletal / physiotherapy problem affecting your muscles, bones and joints, first have a look at the leaflets and exercise videos at:

https://www.elht.nhs.uk/services/integrated-msk-pain-and-rheumatology-service

And then contact us if you need a referral.

I have symptoms of cancer what should I do during the coronavirus outbreak?

You should still contact us if you notice a change that isn't normal for you or if you have any possible signs and symptoms of cancer.

Even if you're worried about what the symptom might be, or about getting coronavirus don't delay contacting us. Your worry is unlikely to go away if you don't make an appointment. The symptom might not be due to cancer. But if it is, the earlier it's picked up the higher the chance of successful treatment. You won't be wasting our time.

This video explains the importance of going to your GP if you notice any possible cancer symptoms. It lasts for 42 seconds.

https://youtu.be/DfBf38taZJs

There is more information at https://www.cancerresearchuk.org/about-cancer/cancer-in-general/coronavirus/cancer-symptoms

Good Day Calls

Would you or an elderly relative be interested in receiving a regular 'Good Day' call?

Age UK are offering a daily call providing reassurance, security and support. by a trained member of their team to check on the welfare of you or an older relative or friend. We know that if you live alone it can be difficult not to have someone to talk to, especially if you do not have regular contact with family members. This can be an extremely anxious time for people and we know you may worry that no one will notice if you become ill or are without the practical assistance and emotional support you need.

In addition to providing reassurance and practical support they will also chat about interests and how you are keeping busy at home.

Their service also brings reassurance to family members who may live at a distance and be unable to visit and keep in close contact owing to their own commitments.

Their daily call helps tackle these issues by making sure the person is up and well and provides an opportunity for a friendly chat.

For more information look at https://www.ageuk.org.uk/lancashire/our-services/good-day-calls/#

To sign yourself up please call: 0300 303 1234 (charged at local rate)

or email: gooddaycalls@ageuklancs.org.uk

If you are enquiring on behalf of someone:

Please download and complete the Good Day Call Referral Form at the bottom of the Age UK page and email it to gooddaycalls@ageuklancs.org.uk

Website

Now that we have merged with Kiddrow Medical Practice we will be aligning both our websites, please bear with us over the coming weeks whilst we update them both.

Any suggestions you have as to how we could improve our website would be welcomed.

The current Kiddrow Medical Practice website can be found at www.kiddrowmedicalpractice.co.uk

Advice for parents during coronavirus

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself. 
Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help:

Advice for parents during coronavirus

Flu clinics are now available for booking, if you are eligible book online, if you can't book online telephone us, but avoid calling between 8 and 9 am and 12 and 2pm

In line with current guidance, all appointments with a GP or Nurse Practitioner will be telephone or video consultations, if you need to be seen in person, a follow up appointment will be made, DO NOT ATTEND ANY OF OUR SITES UNLESS YOU HAVE BEEN ASKED TO DO SO.  

If you need a repeat prescription, use our online services if you can (you can register on the NHS app without needing to attend the surgery), alternatively please email your request to burnley.gp@nhs.net.  You can post your prescription to us, you can use the prescription boxes at any of our sites.  If you do need to ring us please be aware our telephone lines are very busy and you are likely to have a wait for the call to be answered.

If you are ringing for an appointment because you have any of the symptoms listed below or suspect you may have Covid-19 then please follow the Department of Health advice and self-isolate for 7 days. PLEASE DO NOT COME TO THE SURGERY or other medical service.

The Symptoms are at least one of :- HIGH TEMPERATURE, NEW CONTINUOUS COUGH, LOSS OR CHANGE TO YOUR USUAL SENSE OF SMELL OR TASTE.

If during this time your symptoms worsen to the point you cannot manage them, you should then contact 111.

Things are changing on a daily basis and we will endeavour to keep you up to date with changes and current advice via our website. Our telephone lines are extremely busy and staff stretched to capacity so please bear with us and we will try our best to make sure you can still access medical care and treatment for non Covid-19 related illnesses.

ISOLATION NOTES/SICK NOTES - please use the website link below if you have been told to stay at home because of Coronavirus and you need a note for your Employer. https:/111.nhs.uk/isolation-note

This is for people who have 1) used the 111 online Coronavirus Service or 2) Have been told by a healthcare professional that they have symptoms of Coronavirus or 3) live with someone who have symptoms of Coronavirus 

We cannot issue letters or certificates of exemption for face coverings, have a look at https://www.keepsafe.org.uk/mask for information on how to make your own.

Opening Times

We are open Monday to Friday 8.00am to 6.30pm

Closed Saturday, Sunday and Bank Holidays.

If you are unable to keep your appointment please let us know as soon as possible.

Please use any of the following methods to cancel appointments; call us on 01282 644 222, use the online services or send an email to burnley.gp@nhs.net. When sending an email to cancel appointments please ensure that you include the word 'cancellation' in the subject field of the email. In the main body of the email please include your name, DOB & first line of the address along with the date and time of the appointment(s) that you wish to cancel. Thank you.

Please click here for details of  -extended hours appointments