Welcome to Primrose Lane Medical Centre

Monday 7th October 2024

We are not fully open on Monday 7th October. We will not be taking incoming calls but if you have an appointment booked for this day please attend. If you require to see or speak to a clinician about an urgent matter that cannot wait until the following day please call NHS 24 on 111. In an emergency always call 999.

Appointment System from Monday, 15th July, 2024

We have reviewed our appointment system and the following changes will take effect from Monday, 15th July, 2024:

Minor illness triage: Please call the practice between 8.00AM and 12.00PM if you have a minor illness.  Calls received after 12PM will be asked to call back at 8.00AM the follow day or to call 111 after 6PM if it cannot wait until then.

Minor illness includes things like coughs and colds, sore throats and urine infections.  These can often be managed by your community pharmacy and advice is also available from NHS Inform website.

Minor illness calls will be dealt with by one of our Advanced Nurse Practitioners.  

This will allow us to maximise the number of GP appointments available to book each day.

Medical emergencies will be dealt with throughout the day.  If you feel your condition is life threatening you should dial 999.

GP appointments:  you should call from 8AM for an on the day appointment.  We will advertise on our Facebook page each day when we have reached capacity for our GP appointments that day.  

We now have a limited number of GP bookable in advance appointments which will be offered in our extended hours surgeries on a Tuesday morning and Thursday evening.

All other appointment types:  you should call after 10AM to book an appointment in advance for a Practice Nurse, Phlebotomist, Midwife, First Contact Physio etc.

Results:  you should call between 2PM and 5PM.

4th June 2024

We are closed for training from 1pm on 4th June. Please ONLY if you have a pre-booked appointment ring the doorbell for access. 

If you require clinical advice that cannot wait until we are open on Wednesday 5th June please phone 01592 729 250 until 6pm and NHS 24 on 111 thereafter. In a life threatening emergency always phone 999.

2nd April 2024

We will be operating an urgent service only on Wednesday 3rd April 2024 & Thursday 4th April 2024 due to the preparation for the next stage of building works.

Easter Weekend Closure

We are closed on Friday 29th March and Monday 1st April. If you require clinical advice that cannot wait until we are open on Tuesday 2nd April please phone NHS 24 on 111. In a life threatening emergency always phone 999. You can get information about pharmacy opening times on NHS Inform service directory

www.nhsinform.scot/scotlands-service-directory

26th September 2023

Building and Refurbishment Works

Emtec Contractors will be carrying out building and refurbishment works at the practice starting on Monday 2nd October 23. A portion of the patient car park will be fenced off as part of the construction site however ample parking will be available for patients attending the practice. We will continue to offer our usual service with as little disruption to patients as possible and we appreciate your patience and understanding during the period that the works are being carried out.

29th May 23

https://understandingtype2.mydiabetes.com/

Link Life Fife

is a community led support service (non-clinical) provided by Fife Health and Social Care Partnership for anyone aged 18 and over in Fife who is reaching out to their GP or other health professional within Primary Care for support to manage stress, anxiety, or feelings of being overwhelmed that are affecting their mental health or general well-being.

follow the link below for more details and how to access the service

www.fifehealthandsocialcare.org/link-life-fife

23rd January 2023 

EMIS have finally fixed the link between our server and Patient Access. We have been assured that patients who had logins for the system prior to it breaking in September should be able to use their original logins. Even if you have been told by Patient Access that you require a new PIN since September THAT IS NOT THE CASE as the links have been reinstated.

Should you want to register for Patient Access or if you have been told you need a new PIN after 23/01/23 please complete the registration form. 

Patient Access Registration Form

The only service currently available through Patient Access is repeat prescribing. The appointment system is currently unavailable.

Please be aware that the only options on Patient Access Repeat prescribing are accept and reject. Please read any messages returned before duplicating requests.

The surgery would still recommend using the online prescription form accessible through the "Prescriptions" menu at the top of the page for repeat requests.

19th December 2022

here is the link to information about Strep A infection on the NHS Inform website www.nhsinform.scot/strepA

7th November 2022

Patient Access has not worked since we got a new server in September. We are waiting for an engineer from EMIS to fix this. We will not be issuing new PINs as they will not work. Please do not contact EMIS Patient Access support as they are still giving out the incorrect information that we need to issue new PINs despite being asked not to.

We will announce when Patient Access is working again

Counterweight-Plus

26th Ocotber 2021

Here is a link to advice about long covid www.nhsinform.scot/long-covid

7th October 2021

If you request a prescription urgently we now to expect it to be collected from the surgery by the patient (or their representative) and we will not send it to a pharmacy. If you want it sent to a pharmacy please specify this carefully. This is because the variation in the times and frequencies that the pharmacies collect from us and also the time some pharmacies are taking to process prescriptions is causing us work locating and duplicating requests.

FLU

Flu vaccinations are being done by NHS Fife. If you are entitled to a vaccination you will receive a letter with a number to call to arrange an appointment. These are not being done at the surgery and we have no immunisation staff at the surgery to respond to enquiries regarding flu vaccinations.

Coming to the Surgery

article date - 11th August 20

If you have been given an face - to - face  appointment at the surgery please note

• You will only to allowed into the building 5 minutes before your appointment time
• Only the person who has the appointment will be allowed in (if someone really cannot manage then they can be accompanied by one other person)
• Please use the intercom at the door. The receptionists may be on the phone please be patient. 

If you have symptoms of COVID-19

If you've developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild. Do not come to the surgery. 

https://www.nhsinform.scot/coronavirus

Phone NHS 24 (111) if your symptoms:

• are severe or you have shortness of breath
• worsen during home isolation
• have not improved after 7 days

Resources

Epilepsy Scotland check-in service Epilepsy Scotland Check-in Poster

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podiatry services Podiatry Service during COVID

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for advice about children with respiratory symptoms http://www.whenshouldiworry.co

Websites with advice on coping with the anxiety of the coronavirus and on how to support others

www.moodcafe.co.uk

www.annafreud.org/coronavirus

www.mind.org.uk/coronavirus-and-your-wellbeing

psychology resourses

Please help us by completing the update your clinical record part of the website - particularly the smoking status part

When ordering asthma medication online why not complete the asthma review form so we can monitor your condition.

Welcome to Primrose Lane Medical Centre

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

The Primrose Lane Medical Practice which operates from the Centre is owned by six general practitioners, they and the associate doctor work in partnership with a number of other health care professionals. We provide the range of services expected of a modern developing medical practice under a 'Personal Medical Services' contract with NHS Fife Primary Care Division.

We employ, or have attached to us in agreement with the Dunfermline and West Fife Community Health Partnership, nurses, physiotherapists, dieticians, psychiatric nurses, speech therapists, chiropodists and psychologists.

We are also committed to continuing to provide medical care to any of our patients who, for reasons of health or frailty, decide to take up residence in any of the residential and nursing homes within the area.

Our practice list is currently full.

Booking Appointments online is available through Patient Access through online services.

Medical Education

Primrose Lane Medical Centre is a training practice offering training and experience in general practice to General Practice Specialist Trainees (fully qualified doctors undergoing training in General Practice). As part of their training they have to produce video evidence of a selection of their consultations. You will be asked when you book your appointment and also when you arrive at reception desk if you are willing to consent to your consultation being recorded. You will be asked to sign a consent form before and after your consultation. A recording will not be made of any consultation without your consent and if requested at any time during your consultation, the camera will be switched off. The recording is only shown to doctors concerned with GP training and all recordings are destroyed within 6-months.

ScotGEM Medical Students

The practice hosts ScotGEM Medical Students from St. Andrews University. You will be informed in advance if one of the medical students will be present during your consultation and the GP will request your permission for them to remain in the consulting room during your consultation

 team of healthcare professionals

clinics and services

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Opening Times