News
NEW PHONE FIRST SERVICE
Did you know, Belfast Trust launched a Phone First service for patients with minor injuries, effective from Tuesday 9 January
Patients who have minor injuries should call 02896 159 444 to be triaged by phone before being advised of the next steps to take.
Phone First has been introduced to address ongoing capacity issues across Emergency Departments which has resulted in longer waits for your constituents aged 16+ with minor injuries. This does not affect patients who are experiencing potentially life-threatening illness or injury, who should call 999 for urgent medical attention.
The Phone First service has been operational across Northern, Southern and Western Health Trusts for some time with Belfast Trust launching the service on 9 January 2024. The service will operate 8am-6pm Monday to Friday (excluding Bank Holidays).
Patients who require care outside these hours should attend the Emergency Department or call the GP Out - of - Hours service.
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It is important that patients continue to monitor our website to ensure they are aware of any changes to the services we provide, especially how to access them.
Prescribing of Amber List Drugs at the request of a private provider
We have recently received information from the Department of Health regarding the prescribing of Amber List Medications and as a result of this the doctors have concluded that from the I January 2025 we can no longer prescribe Amber List medication unless it has been requested by an NHS consultant. This ensures that the medication is prescribed safely under the NHS Shared Care agreement. We have written to any patients who are already on these medications and not attending an NHS consultant to clarify their position.
Due to the increase in booked face to face appointments we have had to limit the number of telephone calls, If your GP has exceeded their
number of calls you may be asked to call back or book a routine appointment, the exception to this medical emergencies.
Treatment room- This in NOT a walk-in service and appointments must be booked.
Housecalls- a doctor will telephone first and only visit if it is absolutely necessary.
Prescription Requests- these will continue to be issued. Please telephone our automated prescription line 8.30-6.00 02890614314. We can take them by telephone between 9.30am and 3.00pm due to the high levels of incoming calls we would prefer if you used the automated line. We also encourage patients to sign up for the Patients online prescribing service and also nominate a pharmacy to collect their prescription. (Application forms under the prescriptions tab)
Please allow TWO CLEAR WORKING DAYS for your prescription to be processed. Please do not ring to check is a prescription is ready, as this is tying up a telephone line and a member of staff. If there is a problem with your request a member of staff will call you to discuss.
IN JANUARY 2025 87 PATIENTS FAILED TO ATTEND A BOOKED APPOINTMENT WITH THE NURSE/DOCTOR
With the return to bookable face to face appointments we have noticed an increase in the number of appointments not attended by patients. If you are unable to attend an appointment please ring and cancel it so we may use it for another patient.
Public Health Agency Website
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Opening Times
Opening Times
The surgery is open between 08:30 - 18:00 on Monday, Tuesday, Thursday and Friday
between 08:30 - 17:30 on Wednesday.
Doctor consulting times are 09:00 - 10:20 and 15:30 - 17:30 daily. Please note, specific doctor surgery times do vary.